Shipping and delivery times

Here you will find the main information about costs, product availability, preparation and delivery times, international shipping and assistance with problems during transport.

Shipping costs

Shipping charges vary according to the weight and dimensions of the product and the destination. The applicable cost is communicated during checkout, before the order is confirmed.

For destinations that cannot be selected on the website or for special shipments, you can request a quotation from customer service.

Shipping outside the European Union
For shipments to countries outside the European Union (such as the United Kingdom, United States, Japan and Australia), any customs duties, import taxes (local VAT or equivalent taxes) and customs clearance charges are not included in product prices or shipping charges and are payable by the recipient. These amounts are determined by the customs authorities in the destination country and may be requested upon delivery. Failure to pay these charges may result in the shipment being refused: in this case, return costs may be charged to the customer.

Availability and preparation times

Availability and indicative preparation or dispatch times, where provided, are shown on the product page. The wording "ready for delivery" or "immediately available" identifies items available for order fulfilment.

Items in stock are generally handed over to the carrier within 2–3 working days. When a product must be ordered from the supplier, timing depends on procurement or production and may be longer.

For special products or items made to order, availability may take several weeks or, in some cases, several months. If no timing is indicated on the product page, you can request an estimate before purchasing.

Carriers and delivery times

Orders are shipped through carriers selected according to the destination and the characteristics of the goods. Where available, a tracking code allows you to follow the shipment.

Carrier transit times are separate from the time required to prepare or source the product. An indication such as "24/48 hours", when referring to transport, concerns transit after handover to the carrier and does not necessarily mean that the product is immediately available.

Estimated delivery dates may vary for logistical reasons, public holidays, hard-to-reach locations or circumstances beyond the seller's control. In the event of difficulties or significant delays, customer service will provide the available updates.

International shipping

For shipments outside Italy, service availability, costs and timing depend on the destination country. You can contact support to check whether shipping is possible to destinations not offered at checkout.

Shipments to non-EU countries may be subject to customs checks and any taxes, duties and formalities under applicable legislation and the information provided at the time of purchase.

Checking the parcel and transport damage

Shipments arranged by Lesmo Performance are insured against transport damage, within the limits of the policy terms.

Upon delivery, please check the packaging and, where possible, sign subject to inspection. If the parcel shows visible irregularities, it is helpful to specify them in the reservation and document them with photographs.

If damage occurs, keep the packaging and protective materials, photograph the product and promptly contact info@lesmoperformances.com stating the order number. Photographic or video documentation may help with handling the claim.

The absence of a signature subject to inspection or photographs does not automatically result in the loss of rights under the consumer's statutory guarantee.

Incorrect items or problems with your order

If you receive an item other than the one ordered or identify a problem, contact customer service, stating the order number and attaching a photograph where helpful.

In the event of an error attributable to the seller or a lack of conformity, the remedies and conditions provided by legislation and the statutory guarantee apply, at no cost to the consumer in the cases established by law.